Contact Us

1The one inbox

Everything goes to [email protected]. A small team reads every message personally — no outsourced script readers, no auto-reply pretending to be an answer. Write from the email tied to your account if you have one; it lets us find your details in minutes instead of days.

2What to include

The more specific the message, the faster the fix. Helpful things to mention:

• What you were doing when the problem happened, and on which device and browser
• For billing questions: the date and amount of the purchase, never your full card number
• For user reports: roughly when the match happened and what the other person did
• Screenshots where you have them — they settle most technical questions instantly

3Reporting another user

The fastest report is the one you file inside the chat itself: the report button sits one tap away on every screen and goes straight to the moderation queue with the technical context attached. Email works too if the moment has passed — describe what happened and roughly when, and moderation will take it from there. Every report is reviewed by a person.

4When to expect an answer

Most messages get a real reply within one to two business days. Moderation and safety reports move to the front of the queue, and anything involving a minor or a threat of harm is handled immediately. If a week passes with no answer, write again — spam filters occasionally eat an honest message.

5Maybe the answer is already written

Common questions — camera permissions, coins, matching, account deletion — are answered step by step in the help center, and the FAQ covers the product basics in plain language. Worth a glance before you compose the email; it might save you the wait.